If customer wishes receive said item(s) back, they are responsible for covering postage. previously worn, washed or damaged) that doesn't allow us to resell, we will NOT be able to issue an exchange or return. See below for special conditions and exceptions. If you are returning items from multiple orders, you CANNOT return them together, they must be sent back with the return shipping label generated for that particular order. When conducting a return for a refund, a restocking/handling fee of 10% per item of the full value will be deducted from the refund amount.Completed services, such as shipping will not be inluded in this refund. We offer FREE, pre-paid shipping on both returns and exchanges. You may return unused, undamaged, unwashed merchandise (hang tag must still be attached to item) within 30 days of purchase to qualify for a product exchange or refund. It is our goal to make sure you are totally satisfied with your purchase.